Privacy Policy & Legal Information

Last Updated: November 2025

1. Privacy Policy

A. Information We Collect

Personal Information:

• Name
• Email
• Phone number
• Address
• Booking details
• Travel preferences

Automatically Collected Information:

• IP address
• Browser/device details
• Pages visited
• Cookies and tracking data

B. How We Use Your Information

• Process and confirm bookings
• Improve our services
• Respond to inquiries
• Send updates, offers, and promotions
• Personalize your travel experience
• Ensure website safety

C. Sharing of Information

We do not sell or rent your data. Information may be shared only with trusted travel partners such as hotels, cab providers, or guides — limited to essential travel details.

D. Cookies

We use cookies to enhance functionality and analyze performance. You can disable cookies anytime in your browser settings.

E. Data Security

We implement strong measures to protect your data, though no online system can guarantee 100% security.

F. Your Rights

• Request access to your data
• Ask for corrections or deletion
• Opt out of marketing communications
• Withdraw consent anytime

G. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18.

H. Updates to This Policy

We may revise this policy periodically. The latest version will always appear on this page.

2. Terms & Conditions

A. General

By using our website or booking services, you agree to these Terms & Conditions.

B. Use of Website

• Provide accurate and truthful information
• Do not misuse, hack, or damage the website
• Do not copy or reproduce website content without permission

C. Booking & Payments

• Bookings are confirmed only after receiving advance payment
• Prices may vary depending on season and availability
• Full payment is required before departure
• We are not responsible for payment gateway or bank failures

D. Itinerary Changes

Changes may occur due to weather, road closures, or safety concerns. No refund is applicable for modifications caused by such circumstances.

E. Liabilities

Go Journey is not liable for loss of luggage, delays, accidents, or failures of third-party services (e.g., hotels, taxis). Travelers participate at their own risk.

F. Behavior Policy

Misconduct, harassment, or harmful behavior may lead to immediate service termination without refund.

G. Intellectual Property

All website content belongs to Go Journey. Unauthorized use or reproduction is prohibited.

H. Governing Law

These terms are governed by Indian law under the jurisdiction of Shimla courts.

3. Refund & Cancellation Policy

A. Cancellation by Traveler

• 30+ days before travel: 10% deduction
• 15–30 days before travel: 25% deduction
• 7–14 days before travel: 50% deduction
• Less than 7 days or No-show: No refund

B. Cancellation by Go Journey

If we cancel due to unavoidable reasons (weather, safety, etc.), you’ll be offered a full refund or a rescheduled trip.

C. Refund Process

• Refunds processed within 7–14 working days
• Transaction fees are non-refundable

D. Non-Refundable Components

• Permits
• Flight/train tickets
• Last-minute hotel bookings
• Adventure activities

4. Disclaimer

All information on this website is provided “as is.” Go Journey is not responsible for weather disruptions, natural disasters, travel delays, or personal losses. Please travel responsibly.

5. Cookies Policy

A. What Are Cookies?

Cookies are small files stored on your device to enhance your browsing experience.

B. How We Use Cookies

• Analyze website performance
• Remember user preferences
• Enable essential website functions

C. Types of Cookies

• Essential: Required for core functions
• Analytics: Help track user behavior
• Marketing: Used for promotions

D. Managing Cookies

You can disable cookies through browser settings. Some site features may not function properly without them.